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Phone
0447 674 989

Email
sales@hermetics.com.au

Address
2/35-39 Blackwall Road, Woy Woy

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Privacy Policy

Collection of Information

The type of personal information collected will be directly related to the specified purpose it has been collected for. How much of your personal information that you choose to disclose to us is completely up to you. The only way we know something about you personally is if you provide it to us. However, failure to provide certain information may result in Hermetics being unable to provide you with the relevant product or service. We will make you aware of the purpose for which we collect the personal information and, where possible, the consequences of not providing it at the time of collection.

For example:

  • If you request products or services from us, we may collect information such as your name and contact details (ie billing and/or postal address, phone number(s) or email address), date of birth and/or credit card details.
  • If you sign up to use a particular service such as our newsletter(s) and e-newsletters, mail outs (about product updates and developments, special events or promotions), loyalty or rewards-program(s) or enter into a competition operated by us, we may collect information such as your date of birth ; your interests and any other information required to provide that service to you (in addition to your name and contact details).
  • If you participate in any surveys we, or a third party service provider acting on our behalf, may conduct from time to time on our website, personal information relating to your survey responses.
  • If you make an inquiry, provide feedback or make a complaint to us, we may collect your name and contact details.
  • If you are applying for employment with us, we may collect any information that is relevant to such employment including:
  • your name and contact details (ie residential address, phone number(s) and/or email address); and
  • any other information relevant to the recruitment process (including any information contained in the application form and your resume).

Sensitive Information

Hermetics does not generally collect sensitive information as defined under the Privacy Act, such as racial or ethnicity information, political opinions or associations, criminal records or health information. However, subject to obtaining your prior consent, we may collect sensitive information from you in the course of considering an application for employment.

Unsolicited information

Where unsolicited information is received by us we will determine, within a reasonable period of time, whether or not we would be permitted to collect the information under the APPs. If it would not be permitted for us to collect the information, we will destroy the information or ensure it is de-identified as soon as practicable. Otherwise, we may retain the information in accordance with the terms of this policy.

Anonymous information

We may also collect information about visitors to our website(s). For example, we may collect:

  • statistical information about the number of visitors to the websites and the date, time and duration of visits;
  • the name of the domain/URL from which you access our websites; and
  • the name of the domain/URL from which you access our websites; and

However, we do not collect information about the identity of the visitors unless they voluntarily provide that information.

Method of collection

Use of Information | Use of Personal Information

This personal information will only be collected through lawful and fair means and not in an unreasonably intrusive way.

Hermetics collects your personal information when you deal with us directly, including via our website(s), via forms or correspondence (ie by mail or email), over the phone or in person.

We may also collect personal information through our related bodies corporate and our third party service providers (such as data relating to survey responses) so that we may provide a better or more relevant product or service to you.

  • providing the products and/or services you have requested from Hermetics including for example:
  • to process sales transactions (whether in store or online);
  • to deliver the products or services to you;
  • to register you for a service requested by you, such as our newsletter(s) and e-newsletters, mail outs, rewards program(s) or competitions and administering such services;
  • to respond to any inquiries, feedback or complaints made by you;
  • direct marketing of products and services which we believe may interest you, including product updates and developments, special events or promotions;
  • assisting us to improve our products and services and making them more relevant to you;
  • assisting us to improve our website(s);
  • assisting us to improve our website(s);
  • otherwise managing our internal business operations and processes.

Direct Marketing

Hermetics will only use your personal information for the purpose of direct marketing activities where we have obtained your consent to do so, or in circumstances where we have collected the information directly from you and you would reasonably expect that your personal information would be used or disclosed for this purpose. We will not share your personal information with our related entities, so that they can provide you directly with marketing material about their products and services.

Hermetics will provide you with the opportunity to “opt out” of receiving marketing materials at the time of collection and/or at any time afterwards by either unsubscribing from the email service or contacting our Privacy Officer via the contact details provided below.

Use of anonymous information

Hermetics gathers anonymous information to:

  • monitor the use of our website(s);
  • help us make improvements to the website(s);
  • and offer relevant information and services to as many users as possible.

Disclosure

There will be occasions where it will be necessary for Hermetics to disclose your personal information to third parties.

Hermetics may disclose your personal information to:

  • contractors and third party service providers on a confidential basis that we use in the ordinary course of our business to assist with the delivery of the product or service. This includes organizations such as marketing agencies, data processing companies, printing and mailing houses, delivery companies, or finance agencies or debt collection agencies;
  • other members of Hermetics’s corporate group for marketing purposes (subject to obtaining your prior consent, if necessary);
  • government authorities or other third parties as required by law; or
  • any other purpose that you have consented to.

Transfer of information outside Australia

Hermetics may transfer your personal information to our related entities and third party service providers based overseas. We may also transfer your personal information to service providers who will hold your information on a cloud computing system which may hold your data on servers located outside of Australia. However, where your personal information is disclosed to an overseas recipient or a cloud computing system, we will take adequate measures to ensure that your personal information is handled in accordance with the APPs, the Privacy Act and our instructions in accordance with this Privacy Policy. By providing us with your personal information, you consent to your personal information being stored or sent overseas for the purposes set out in this Policy.

Other than as stated above, we do not disclose personal information that you may give us to any organization or person outside of Hermetics unless you have authorized us to do so.

No Sale of personal information

Under no circumstances will Hermetics sell or receive payment for licensing or disclosing your personal information.

Security

The security of your information is important to us. Hermetics operates secure data networks that are designed to protect your privacy and security. When we have collected information about you it cannot be seen or modified by anyone else. Hermetics has implemented generally acceptable standards of technology and operational security to ensure personal information (in both physical and electronic form) is protected against loss, misuse, interference and unauthorized access.

Only authorized Hermetics personnel and contractors are provided access to personal information and have agreed to ensure the confidentiality of this information. Reasonable steps are taken to destroy or permanently de-identify any personal information that is no longer required.

We review and update our security measures in light of current technologies. You should however be aware that the internet is not a secure environment and information sent via the internet (including email) cannot be guaranteed to be totally secure.

Data quality, access and correction

Access

If you have an online account with us to access one of our online services or products or loyalty programs, you may access your personal information at any time by accessing your subscriber/ account details via the relevant facility on our websites.

Otherwise, you may at any time, request access to personal information that Hermetics holds about you by making a request to our Privacy Officer at the address or email address below. We will endeavor to process any requests for access to personal information within a reasonable period of time. Where possible, we will provide you with access to that information either by providing you with copies of the information requested, allowing you to inspect the information requested, or providing you with a summary of the information held. If we need to deny your request for access we will let you know why and inform you how you may lodge a complaint regarding this decision.

Generally, this will only be in cases where providing access would be unlawful or is subject to a potential legal claim or proceeding. Hermetics may charge a nominal fee for supplying personal information.

Correction

We will try to ensure that all information we collect, use or disclose about you is accurate, complete, up-to-date and relevant to the service or products being provided.

If you have an online account with us to access one of our online services or products, you may change your personal information at any time by accessing your subscriber/account details via the relevant facility on our website(s).

Otherwise, if you discover or suspect that there is an error or information is missing, please forward your request for correction to our Privacy Officer in writing at the address or email address below. Our Privacy Officer will consider your request as soon as practicable, manage the correction of your personal information and will update you in writing. If your correction request is refused, our Privacy Officer will provide you within a reasonable period of time the reasons for such refusal and inform you of the complaint process (see below).

Complaints about privacy and our complaint handling procedure

If you have any complaints relating to the management of your personal information or if you believe there has been a breach of the APPs by Hermetics, please forward your complaint in writing to our Privacy Officer at the address or email address below.

Our Privacy Officer will consider the complaint and advise you of their decision in writing within a reasonable time from receipt of the complaint. If our Privacy Officer determines that there has been a breach of the APPs or this Privacy Policy, s/he will endeavor to ensure that the breach is rectified within 30 days from the date of the decision and will update you in writing. If the breach has not been rectified within 30 days, then our Privacy Officer will inform Hermetics’s Managing Director in order to resolve the matter.
If a breach is of such a nature that Hermetics is required under the Privacy Act to notify you or the Office of the Australian Information Commissioner, Hermetics will provide this notice in accordance with the Privacy Act.

Contact Privacy Officer

Please contact our Privacy Officer on the contact details below if you would like to:

  • enquire about or request access and/or update your personal information;
  • report an alleged breach of your privacy rights or make a complaint; or
  • talk to our Privacy Officer about our Privacy Policy.
    Please contact
    E-mail: Sales@Hermetics.com.au

Miscellaneous

"Personal information" has the same meaning as in the Privacy Act.

"Website(s)" refers to all websites which are owned, operated or under the control of Hermetics including https://hermetics.com.au/

Hermetics reserves the right to modify or amend this Privacy Policy at any time. The effective date will be displayed at the beginning of the policy.

 

Contacting Us

Like many other organizations, Hermetics Australia must comply with privacy legislation when dealing with personal information. If you would like any further information or have any queries, problems or complaints relating to our Privacy Policy or our information handling practices in general, please contact our Legal Administrator at:
Hermetics Australia
E-mail: Sales@Hermetics.com.au

Legal Disclaimer

The Hermetics Australia website and its contents (the “Site”) is owned and operated by Hermetics Australia.
Hermetics Australia seeks to provide consumers with an informative and interesting site full of details about new and current Hermetics products.

At all times Hermetics Australia will use its reasonable endeavors to ensure that all information is accurate. The site will be updated regularly by the Hermetics’s sales and marketing team. However, Hermetics Australia provides no warranties in regard to the accuracy of the information.
Hermetics Australia, and any of its associated companies will not be liable for any direct, incidental, consequential, indirect or punitive damages, costs, losses or liabilities whatsoever arising from use of this site. This disclaimer includes any damages, losses, costs or liabilities arising from a virus that is activated as a result of access or use of this site.